You have 7 days from receiving your product to contact me with any issues or problems. I do not accept returns on custom items. If your item is defective or damaged please reach out immediately to begin filing a claim. I try to be reasonable and provide the best customer service - please understand I am a human being - and mistakes do happen. I do my best to right any wrongs. As a human, please remember to be kind - you catch more flies with honey.
Shipping + Turnaround Time
Q: My package hasn’t moved according to the tracking in a few days, is there anything I can do?
A: It isn’t uncommon for packages to be delayed especially in these rough times. The first thing I suggest doing is to set up text/email alerts with your USPS tracking number. Usually this step alone moves the package along/updates tracking within a day or two. If after 48 hours of setting up alerts your package has still not moved, then please reach out to me via email with your order number and we can start a missing mail search. You can also input for a missing mail search as well using this link.
Q: What is your turnaround time (TAT)/processing time?
A: Turnaround time will always vary depending on what you are purchasing. Typically custom tumblers can take up to 8 weeks. Ready to ship tumblers take 4-5 business days. Typically TAT does not include actual shipping time. Business days do not include weekends or holidays. If you receive a shipping notification, it could take 1-2 business days to update as sometimes I print labels ahead of time. Your order will have a TAT of the item that has the longest TAT. For example if you order a custom tumbler and a ready to ship tumbler, your whole order can take up to 8 weeks. I typically do not ship orders separately.
Q: Can I add on to my order?
A: If you email firstname.lastname@example.org with your order number and what you would like to add on to it (including quantity) within 24 hours of placing your order then yes. Once your order is updated you will need to complete payment (you’ll receive an email to do so)
Q: How do I know which shipping option to choose at checkout?
A: In order to provide a fair shipping price, I listed shipping based on products. You choose the option that applies to the largest item in your order. I am trusting my customers to use the honor system and to choose the shipping option that applies to them.
Q: What do I do if I think my package is lost?
A: If you added Route+ Shipping Insurance at checkout, you should have received an email confirmation with them when you placed your order. In that confirmation email you will find instructions on how to file a claim with Route+. If you did not add Route+ to your cart, you will want to email me and we will start the steps of filing a claim whether through UPS or USPS, depending on what service your package was sent through.
Q: What is Route+ Insurance and Why Should I Keep It In My Cart?
A: Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the amount of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it.
Q: How do you ship?
A: My packages are shipped using USPS.
By purchasing I (you) understand Tumblers will have small imperfections due to the epoxy, which can include minor bumps (lint), oil slicks, glitter not smooth around rims (including chunky glitter on panels), and/or tiny bubbles. understand there are no return or exchanges on tumblers.
By purchasing I agree I have read the Refund policy and Care terms.
Each cup is covered in FDA compliant epoxy.
Hand wash only and do not soak in water. If dropped the epoxy will crack!
NOT Microwave safe, NOT Dishwasher safe! Items may get a white fuzz if soaked. Do not soak.
Cup is double walled stainless steel which keeps cold drinks cold longer and hot drinks hot longer. Please note drinks will be HOT!
All Fabric gets cut each evening. Once cut, the item is not refundable.
Tumblers can take up to 8 weeks to ship out. Please follow A Crafty Veteran’s facebook page for up to date turnaround times.
Once payment is placed there are no returns or exchanges.
Please ask me any questions before payment.
Up to 8 weeks for Tumblers.
Q: What are RTS tumblers?
A: RTS, or Ready to Ship/Sell tumblers, are tumblers I have created and are ready to be shipped to you. At times I will have options for these tumblers to be customized to be able to add a name or quote. RTS tumblers may need a final coat or two before shipping and will need a full 72 hours of cure time after the final coat before being able to be shipped. RTS tumblers have a TAT of 5-7 business days.
Q: How do I care for my tumbler?
A: Care instructions will be included with your tumbler when shipped. Tumblers need to be hand-washed. Please do not soak, put in the dishwasher, leave in a hot vehicle or put it in the microwave. I am not responsible for tumblers damaged due to misuse or mishandling on the customer's part.